Cookie Policy

🍪 Cookie Policy Explained

We use cookies to enhance your OneScribe experience. Here's everything you need to know about what cookies we use, why we use them, and how you can control them.

Last updated: November 11, 2025

🍪 Cookies at a Glance

✅ Essential Cookies

  • • Authentication and security
  • • Basic website functionality
  • • User preferences and settings
  • • Cannot be disabled

📊 Optional Cookies

  • • Analytics and performance tracking
  • • Feature usage understanding
  • • Service improvement insights
  • • You can opt out anytime

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better, more personalized experience and allow our website to function properly.

How Cookies Work

  • First-party cookies: Set directly by OneScribe to make our website work
  • Third-party cookies: Set by our trusted partners for analytics and support
  • Session cookies: Temporary cookies that expire when you close your browser
  • Persistent cookies: Remain on your device for a set period to remember your preferences

2. Types of Cookies We Use

🔐 Essential Cookies (Always Active)

These cookies are necessary for our website to function properly. They cannot be switched off as they're essential for basic website functionality and security.

Authentication

  • • Session management
  • • Login state
  • • Security tokens
  • • Account access

Functionality

  • • Language preferences
  • • Theme settings
  • • Feature toggles
  • • Form data

📊 Analytics Cookies (Optional)

These cookies help us understand how you use OneScribe so we can improve our service. All data is anonymized and aggregated - we never track individual users.

Usage Analytics

  • • Page views and navigation
  • • Feature usage patterns
  • • Performance metrics
  • • Error tracking

Improvement Insights

  • • User experience optimization
  • • Popular features identification
  • • Service reliability monitoring
  • • Performance bottleneck detection

🛠️ Support Cookies (Optional)

These cookies help us provide better customer support by understanding your interactions with our website and identifying potential issues.

Chat Support

  • • Live chat functionality
  • • Support session continuity
  • • Agent assignment
  • • Chat history

Help Center

  • • Documentation preferences
  • • Search suggestions
  • • Feedback collection
  • • Help article tracking

3. Third-Party Cookies

We work with trusted partners who may set cookies on our website to help us provide better service. We carefully vet all partners and ensure they meet our privacy standards.

Google Analytics

Optional

Website usage analytics and performance monitoring

Cookies: _ga, _gid, _gat
Retention: 24 months
Opt-out: Yes - through your cookie preferences or Google's opt-out

Stripe

Required

Secure payment processing and fraud prevention

Cookies: __stripe_sid, __stripe_mid
Retention: 1 year
Opt-out: Required for payment processing

Intercom

Optional

Customer support chat and messaging

Cookies: intercom-*
Retention: 9 months
Opt-out: Yes - disabling chat functionality

PostHog

Optional

Product analytics and feature usage tracking

Cookies: ph_*, posthog
Retention: 12 months
Opt-out: Yes - through your cookie preferences

4. Managing Your Cookie Preferences

✅ You Have Full Control

We believe you should control your privacy preferences. You can manage cookies through our cookie banner, your browser settings, or by contacting us directly.

OneScribe Cookie Controls

Cookie Banner

  • • Appears on your first visit
  • • Choose "Essential Only" or "Accept All"
  • • Change preferences anytime
  • • Clear consent choices

Account Settings

  • • Manage preferences when logged in
  • • Granular cookie controls
  • • View cookie usage history
  • • Export consent records

Browser Cookie Controls

You can also control cookies directly through your browser settings. Here's how:

Chrome

Settings → Privacy and Security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies and site data

⚠️ Important Note

Disabling all cookies may affect your ability to use OneScribe. Essential cookies are required for basic functionality like logging in and accessing your account.

5. Cookie Retention and Deletion

How Long We Keep Cookies

Session Cookies

Automatically deleted when you close your browser. Used for temporary functionality like maintaining your login state during a browsing session.

Persistent Cookies

Remain on your device for a specific period (ranging from 30 days to 2 years) to remember your preferences and provide a personalized experience.

Analytics Cookies

Typically expire after 24 months but are anonymized after 14 months. Used to understand usage patterns and improve our service.

Deleting Cookies

How to Clear OneScribe Cookies

  • Browser settings: Clear all cookies for onescribe.io domain
  • Cookie banner: Click "Manage Preferences" and opt out
  • Account deletion: All cookies are cleared when you delete your account
  • Contact us: Email support@onescribe.io for assistance

6. Children's Privacy

🔞 Age Restrictions

OneScribe is designed for business use and is not intended for children under 18. We do not knowingly collect personal information from children through cookies or any other means.

If you believe we have inadvertently collected information from a child under 18, please contact us immediately at support@onescribe.io and we will promptly delete such information.

7. Updates to This Policy

📧 We'll Keep You Informed

  • • Email notification for significant changes
  • • Updated date at the top of this policy
  • • 30-day notice before changes take effect
  • • Opportunity to review and update your preferences

We may update this cookie policy to reflect changes in our practices, technology, or legal requirements. Continued use of our website after changes indicates your acceptance of the updated policy.

8. Contact Us

Questions About Cookies?

We're committed to transparency about our cookie practices. If you have any questions or concerns, we're here to help.

Privacy Team: support@onescribe.io
Support Team: support@onescribe.io

Manage Your Cookie Preferences

Take control of your privacy settings and customize your OneScribe experience.